Device Logging configuration

The Device Logging configuration allows you to enable network and security logs for Android devices.

Creating a Device Logging configuration

Procedure

  1. Select Configurations.
  2. Click + Add.
  3. In the search field, type Device Logging and select the configuration.
  4. Enter a name and describe the configuration.
  5. Under the Configuration Setup section, select one or both options:
    • Enable Network Logging
    • Enable Security Logging

    For information on supported Android versions for Security and Network logging, refer to the tables under Security Logging matrix below.

  6. Under the App Usage section, select Enable Application usage data collection option to collect data usage information. Enabling this option requires the user to allow the permission to collect data usage on the device.
    • Collect Application Usage data - Select to collect the application usage data for apps in App Catalog

    App Usage data is collected once a day and shows the previous day's usage. The Present day usage is not reported. End users will be requested to provide permission to retrieve this information. Some device manufacturers may allow pre-granting this permission on Fully Managed devices using OEMConfig (Managed Configurations). This feature requires a Secure UEM Premium license.

  7. Some device manufacturers may allow pre-granting this permission on Fully Managed devices using OEMConfig (Managed Configurations).

  8. Click Next to configure the distribution settings.
  9. Click Done.

Security Logging matrix

Device type

Supported Android versions
Work Managed Devices and Work Managed Device Non-GMS mode (AOSP) 7, 8, 9, 10, 11, 12, 13
Managed Devices with Work Profile 8, 9, 10
Work Profile NA
Work Profile on Company Owned Device 11, 12, 13

Network Logging matrix

Device type

Supported Android versions
Work Managed Devices and Work Managed Device Non-GMS mode (AOSP) 8, 9, 10, 11, 12, 13
Managed Devices with Work Profile 8, 9, 10
Work Profile 12, 13
Work Profile on Company Owned Device 12, 13

After installing the Device Logging Configuration on the device, the user gets a notification which has info about the Device management and Network logging. Click OK to acknowledge the notification.

Requesting Debug Logs

Procedure

  1. Log in to the Ivanti Neurons for MDM.
  2. Go to Devices > Device details.
  3. From the Overview section, click on the three vertical dots button next to the Force Checkin button.
  4. Select Request Debug Logs.
  5. Select one of the following two options:
    • Exclude Bug report - When you select this option and click Next, a confirmation window appears on the screen. Click Request Debug Logs. Users do not have to provide any consent for this option, and these logs would exclude bug report for the selected Android devices.
    • Include Bug report - When you select this option and click Next, a confirmation window appears on the screen. Click Request Debug Logs. Users must provide consent for sharing the bug report. In the case of Android devices, users will be prompted to submit the device logs, to include bug report.